SHIPPING & RETURNS
NOTICE: Please be aware that due to Supply Chain delays, shipping of your orders may be delayed. If you have further questions/concerns, please contact us.
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Shipping Confirmation
After placing your order, an email will be sent to you and your order will be processed (this includes checking, organizing, packing, and mailing). Order processing can take 2 to 4 days. Following processing a tracking number will be sent to you via email. If an order is placed after 5:00 PM EST on Friday your order will be shipped the following week.
Order Payment
Customers are charged in US Dollars at the time of purchase. If you are paying with non US currency your home country’s bank will handle the necessary conversions.
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Returns
For any defective items or items that do not fit correctly, we will replace or provide exchanges within 30 days after receiving your item. Please note Lutuko.com does not offer returns during a clearance sale unless the item is improperly damaged or otherwise incorrect.
Refunds (if applicable)
After receiving and inspecting your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the item does not fit our guidelines your refund request will be denied.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 6-8 days.
Late or missing refunds (if applicable)
If you have not received a refund yet (within 6 to 8 days of your refund approval), first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at with your order number and any other details you can provide us.
Exchanges (if applicable)
We only replace items if they are defective, damaged, or the wrong size. If you need to exchange your item for the same item, send us an email at support@dragonsdojo.com and we will provide return instructions.
Shipping
To return your product, please contact us by email for the closest return address.
You are responsible for paying for your own shipping costs when returning an item (shipping costs are non-refundable). If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. It is not guaranteed that we will receive your returned item(s).